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This study aims at classifing hotels in Jordan into groups based on their Total Quality Management (TQM) implementation. Using a survey methodology, the TQM questionnaire was designed to measure the level of TQM implementation throughout Critical Success Factors (CSFs) which are necessary for TQM implementation. A total of 345 TQM questionnaires were distributed to managers, working in 17 four- and five-star Jordanian hotels. The researcher obtained 227 usable TQM questionnaires. The results classified Jordanian hotels based on the CSFs for TQM implementation. More specifically, using cluster analysis on the CSFs of TQM resulted in two groups of hotels: ‘low TQM adopters’ and ‘high TQM adopters’. These two groups showed significant differences across the TQM CSFs
Creativity is regarded as one of the most complex of human behaviors. it can be influenced by a wide array of social, developmental and educational experience that leads to creativ...
This study sets out to explore the critical success factors (csfs) necessary for total quality management (tqm) implementation in hotels. it also aims to classify participating hot...
The current study explores creative cultural tourism as a new model of the relationship between cultural heritage and tourism. cultural heritage with its tangible and intangible co...
The purpose of this paper is to offer insights that can help researchers to link ontology, epistemology and research methodology. this paper outlines the links among ontology, epis...